Late Policy

Lateness, Cancellation and No Show Policies:

• We understand that sometimes things happen and plans need to change. If you are running late or need to cancelyour appointment, please let us know ASAP.
• Clients will be charged a $10 fee if they are more than 15 minutes late, $25 if they are more than 30 minutes late, and $35 if they are more than 45 minutes late.
• We cannot guarantee that we will be able to keep your appointment if you are more than 15 minutes late.
• Clients will be charged a $25 fee if they cancel with less than 1 hour notice and do not re-book their appointment.
• It is the client's responsibility to ensure they have the correct documents and understand what the documents require. If a client does not bring the correct documents or misunderstands the requirements, they will still be charged the full fee.
• Clients who do not show up to their appointment and do not provide notice of cancellation will be charged $50